Welcome to Flower Basket. These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms. Please read them carefully.
Section 1: Acceptance of Terms
1. What do I need to know about these Terms and Conditions?
These Terms and Conditions are a legally binding agreement between you (the user) and Flower Basket. By using our platform, you agree to comply with these terms, which govern your use of our website and services. It's essential to read and understand these terms before using our platform to ensure you're aware of your rights and responsibilities.
Section 2: Services Overview
2. What services does Flower Basket provide?
At Flower Basket, we offer a comprehensive range of floral products and related services. Our services include the sale of fresh flowers, garlands, strings, and other floral arrangements. We aim to provide a convenient and delightful shopping experience for all your floral needs.
Section 3: Eligibility to Use
3. Who is eligible to use your platform?
To use our services, you must meet certain eligibility criteria. These criteria typically include being of legal age in your jurisdiction and having the capacity to enter into contracts. By using our platform, you represent and warrant that you meet these eligibility requirements.
Section 4: License & Access
4. What kind of access do I have to your platform?
We grant you a limited, non-exclusive license to access and use our platform for personal purposes. This license allows you to browse our website, view product listings, and make purchases. However, you are not permitted to modify, reproduce, distribute, or commercially exploit any content on our platform without our explicit written consent.
Section 5: Account & Registration Obligations
5. Do I need to create an account to use your services?
While some features of our platform may be accessible without an account, creating an account may be necessary for certain activities, such as making purchases. When creating an account, you agree to provide accurate and up-to-date information, including your name, contact information, and payment details. You are also responsible for maintaining the confidentiality of your login credentials.
Section 6: User Account, Password, and Security
6. How do I protect my account?
Protecting your account is crucial for your online security. You are responsible for maintaining the confidentiality of your account information, including your password. You should choose a strong, unique password and avoid sharing it with anyone. If you suspect unauthorized access to your account, please change your password immediately and notify us.
Section 7: Disclaimers
7. What disclaimers should I be aware of?
Our disclaimers cover various aspects of using our platform. They include:
Section 8: Reviews, Feedback, Submissions
8. Can I provide reviews or feedback on your platform?
Yes, we welcome user-generated content, including reviews, feedback, and submissions. However, we reserve the right to moderate and manage user-generated content to maintain a respectful and positive environment for all users. Reviews and feedback should be constructive, accurate, and relevant to the products or services you've experienced.
Section 9: Payment Related Information
9. How can I make payments on your platform?
We accept various payment methods, including credit cards, debit cards, digital wallets, and other forms of electronic payment. Payment details are securely processed through trusted payment gateways. Please review our payment-related information for specific details regarding accepted payment methods and security measures.
Section 10: Prices of Products
10. How are product prices determined?
Product pricing details, including the base price, any applicable taxes, and additional charges (if any), are provided during the checkout process. Prices may vary based on factors such as product availability, location, and promotions. We aim to offer competitive and transparent pricing to our customers.
Section 11: Delivery, Delivery Fee, and Delivery Time
11: What should I know about product delivery?
This section provides comprehensive information about our product delivery services, including:
Delivery Options: We offer delivery services for orders placed before 8 PM. Orders placed before 8 PM will be delivered the next morning between 6 AM and 9 AM. Orders placed after 8 PM will be delivered the morning after the next day within the same timeframe.
Delivery Hours: Our delivery hours are from 6 AM to 9 AM.
Delivery Fees: Delivery fees are as follows: Orders valued between 0 to 199 Rs incur a delivery fee of Rs 49. For orders valued between Rs 200 to 499, the delivery fee is Rs 99. Orders above Rs 499 qualify for free delivery.
Estimated Delivery Time: We provide estimated delivery times based on your order placement. For example, if you place an order before 8 PM on a Monday, it will be delivered the next morning, Tuesday, between 6 AM and 9 AM. Orders placed after 8 PM on Monday will be delivered the morning after the next day, Wednesday, between 6 AM and 9 AM. Please note that actual delivery times may vary based on factors such as location, weather conditions, and product availability.
Delivery will be made within 1 to 2 days after the order is placed.
12: How is the delivery fee calculated?
The delivery fee is calculated based on the order value and delivery location. Specifically, for orders valued between 0 to 199 Rs, the fee is 49 Rs; for orders between 200 to 499 Rs, the fee is 99 Rs; and for orders above 499 Rs, delivery is free. This fee structure will be clearly communicated during the checkout process, allowing you to review and confirm the charges before finalizing your order.
Question 13: What if my order is not delivered within the estimated time?
While we make every effort to meet estimated delivery times, unforeseen circumstances such as traffic delays or adverse weather conditions may impact delivery schedules. If your order is not delivered within the estimated time, please contact our customer support team [customer support email: support@flowerbasket.co.in / phone: 9900002453] for assistance.
Section 12: Returns, Cancellations, and Refunds
14. What is your return and refund policy?
Our return and refund policy is designed to ensure customer satisfaction. It covers various scenarios, including returns due to damaged or defective products, incorrect orders, and cancellations. Please review this section for detailed information on the return process, eligibility criteria, and refund timelines.
15. How do I initiate a return?
To initiate a return, please follow the steps outlined in our return policy, which may include contacting our customer support team [customer support email: support@flowerbasket.co.in / phone: 9900002453], providing order details, and following specific return instructions. Our team will guide you through the process to ensure a smooth experience.
16. What happens if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement or refund based on your preference. Detailed instructions for reporting such issues can be found in our return policy.
17. Can I cancel my order, and what is the cancellation process?
Yes, you can cancel your order within the specified cancellation period, as outlined in our cancellation policy. The cancellation process typically involves logging into your account, locating the order, and following the cancellation instructions provided. Please note that cancellation eligibility may vary based on order status and the time elapsed since the order was placed.
18: How are refunds processed, and what is the refund timeline?
Refunds are typically processed back to the original payment method used for the order. The refund timeline may vary depending on your financial institution, but we aim to process refunds promptly after the return is approved and the product is received back at our facility. Please consult our refund policy for specific details regarding refund processing and timelines.
19. Are there any non-returnable items?
While many of our products are eligible for returns and refunds under certain conditions, some items may be non-returnable or non-refundable. This may include perishable goods, personalized items, or products that have been explicitly marked as non-returnable in our product listings. Please review our return policy for a comprehensive list of non-returnable items.
Section 13: User Care
20. How can I reach your customer support team?
Our dedicated customer support team is here to assist you with any inquiries, concerns, or assistance you may need. You can reach our customer support team [customer support email: support@flowerbasket.co.in / phone: 9900002453] through various contact methods, including email, phone, or chat. Specific contact details and support hours are provided in this section.
Section 14: Use of Platform
21. What can I do on your platform, and what's prohibited?
Our platform is designed for a positive and respectful user experience. This section outlines acceptable and prohibited activities, ensuring that all users can interact within the boundaries of our guidelines. Activities that may be prohibited include but are not limited to fraudulent activities, harassment, and violations of intellectual property rights.
Section 15: Intellectual Property Rights
22: Who owns the content on your platform?
Flower Basket retains ownership of all content on our platform, including text, images, logos, and trademarks. This section clarifies our intellectual property rights and provides information on how to report any potential copyright or trademark infringement.
Section 16: Indemnification and Limitation of Liability
23. What are my responsibilities, and what limitations of liability should I be aware of?
Users are responsible for their actions on our platform and agree to indemnify Flower Basket against any claims or liabilities arising from their use of our services. Additionally, this section outlines limitations of liability, including disclaimers for damages and losses incurred while using our platform.
Section 17: Violation of These Terms
24. What happens if I violate these Terms and Conditions?
Violating these Terms and Conditions may result in consequences such as account suspension or termination. We take violations seriously to ensure a safe and respectful environment for all users. This section provides information on the actions we may take in response to violations.
Section 18: Suspension and Termination
25. Under what circumstances may my account be suspended or terminated?
Account suspension or termination may occur in response to various violations, including but not limited to repeated breaches of our Terms and Conditions, fraudulent activities, or improper conduct. This section outlines the circumstances that may lead to account suspension or termination.
Section 19: Governing Law and Jurisdiction
26. Which laws govern our interactions on your platform?
Our platform is governed by the laws of [Your Jurisdiction], and any disputes or legal matters will be subject to the exclusive jurisdiction of the courts within [Your Jurisdiction]. This section provides clarity on the legal framework governing our platform.
Section 20: Grievance Redressal Mechanism
27. How can I address grievances or disputes with Flower Basket?
We value your feedback and aim to resolve grievances or disputes promptly. This section explains the grievance redressal mechanism, including how to report grievances and our process for addressing them. We encourage users to reach out to our customer support team [customer support email: support@flowerbasket.co.in / phone: 9900002453] for assistance.
Section 21: Communications
28. How will Flower Basket communicate with me?
We use various communication methods to keep you informed about your orders, promotions, and important updates. This section provides information on how we communicate with users through email, notifications, and account alerts. Users can also manage their communication preferences.
Section 22: General Provisions
29. What are the general rules and provisions I should be aware of?
General provisions cover aspects such as interpretation, waiver, and assignment. These provisions aim to ensure clarity in our interactions and the consistent application of our Terms and Conditions.
Section 23: IP Infringement
30. What should I do if I suspect intellectual property infringement?
If you believe that your intellectual property rights have been infringed or have identified potential infringements on our platform, please follow the procedures outlined in this section. We take intellectual property rights seriously and have processes in place to address such concerns.
Section 24: Advertisements
31. How are advertisements managed on your platform?
This section explains how advertisements are displayed and managed on our platform. It also addresses the relevance of advertisements to our services and user experience.
Section 25: Copyright & Trademark
32. What are your policies regarding copyright and trademark protection?
Our copyright and trademark protection policies are designed to safeguard intellectual property rights. If you believe your copyright or trademark rights have been violated or if you need to report such violations, please consult this section for guidance.
Section 26: Communication with the Company
33. How can I get in touch with Flower Basket?
Contact information for communication with our company is provided in this section. Users can reach out to us via email, phone, or other specified contact methods. Additionally, this section may provide information about support hours and response times.
Section 27: Collection, Storage, and Use of Information Related to You
34. How does Flower Basket handle my personal information?
We take data privacy and security seriously. This section outlines our practices for collecting, storing, and using user information, including personally identifiable information (PII). It details the measures we take to protect your data and the purposes for which your information may be used.
Section 28: Choices Available Regarding Collection, Use, and Distribution of Information
35. What control do I have over my personal information?
Respecting your privacy is important to us. This section explains the choices and rights available to users regarding the collection, use, and distribution of their personal information. It may include information about opting out of certain communications, updating your preferences, and exercising your rights under data protection laws.
Section 29: Misrepresentation
36. What are the consequences for providing false information?
Providing false information, misrepresenting your identity, or engaging in fraudulent activities may result in account suspension or termination. This section outlines the consequences of misrepresentation and emphasizes the importance of accurate information provision.
Section 30: You Agree & Confirm
37. What am I agreeing to by using your platform?
By using our platform, you agree and confirm your compliance with these Terms and Conditions. This section serves as your acknowledgment and acceptance of the terms outlined herein.
Section 31: GST Effect on Delivery
38. How does Goods and Services Tax (GST) affect my orders?
This section provides information on the impact of GST on your orders, including details about applicable GST rates, calculation methods, and any related considerations for your purchases.
Section 32: Order Limit & Minimum Order Value
39. Are there any restrictions on order quantity or value?
To ensure efficient order processing and delivery, certain limitations on order quantity or minimum order value may apply. This section clarifies any such restrictions that may be in place.
Section 33: Order Cancellation
40. What is the process for cancelling an order?
The order cancellation process is explained in detail in this section. It typically involves specific steps, such as logging into your account, locating the order, and following the cancellation instructions provided. It also outlines conditions for cancellation eligibility.
Section 34: Returns & Refunds
41. What is your policy on returns and refunds?
Our return and refund policy is designed to provide a transparent and fair process for users. This section offers additional details on returns, including eligibility criteria, return initiation steps, and our commitment to resolving issues promptly.
Section 35: Cashback
42. How does the Flower Cashback program work?
Details on our Flower Cashback program, including how it operates, eligibility criteria, and how users can participate, are explained comprehensively in this section.
Section 36: Order Processing
43. How is my order processed once I complete a purchase?
After you place an order, our team begins the processing journey. This includes product preparation, quality checks, and coordination with our delivery partners. The specifics of your order's processing may vary based on the products you've selected and the delivery location.
44. Can I make changes to my order after it's been placed?
We understand that circumstances may change. While we try to accommodate order changes, please be aware that modifications may be subject to limitations, especially if your order is already in the processing or delivery phase. Contact our customer support team [customer support email: support@flowerbasket.co.in / phone: 9900002453] as soon as possible to inquire about order adjustments.
Section 37: Product Quality and Freshness
45. How do you ensure the freshness and quality of your flowers and floral products?
We take pride in delivering fresh and high-quality floral products. Our sourcing and handling processes are designed to maintain product freshness. Flowers are sourced from trusted suppliers, and quality checks are performed to ensure you receive products in optimal condition. We recommend following our care instructions to extend the life of your floral arrangements.
46. What should I do if I'm not satisfied with the quality of my order?
Your satisfaction is important to us. If you have concerns about the quality of your order, please contact our customer support team [customer support email: support@flowerbasket.co.in / phone: 9900002453]. We may request information or photos to assess the issue and work towards a resolution, which may include a replacement or refund, as per our policies.
Section 38: Promotions and Discounts
47. How can I apply promotional codes or discounts to my order?
To apply promotional codes or discounts to your order, enter the code in the designated field during the checkout process. The discount will be reflected in your order total if the code is valid and meets the conditions specified in the promotion.
48. What are the terms and conditions for using promotional codes or discounts?
The terms and conditions for promotional codes or discounts may vary depending on the promotion. Details about the promotion's validity period, eligible products, and any usage limitations are typically provided in the promotion's terms. We recommend reviewing these terms before applying any discounts.
Section 39: Account Security
49. How can I ensure the security of my account?
Account security is a shared responsibility. To enhance your account's security, consider the following:
Section 40: Platform Accessibility
50. Is your platform accessible to users with disabilities?
We strive to make our platform accessible to all users. Our website is designed with accessibility features in mind, such as screen reader compatibility and keyboard navigation. If you encounter accessibility issues or have specific accessibility-related requests, please contact our customer support team [customer support email: support@flowerbasket.co.in / phone: 9900002453] for assistance.
Section 41: User Generated Content
51. Can I submit my own floral designs or creations to your platform?
We appreciate user creativity and may offer opportunities for users to share their floral creations. If you're interested in contributing, please reach out to us for guidelines and submission instructions.
Section 42: Platform Updates and Maintenance
52. How do you handle platform updates and maintenance?
Periodically, we may need to perform updates and maintenance on our platform to enhance functionality and security. We strive to minimize disruptions during these periods. If there are planned maintenance events that may impact your access to our platform, we will provide advance notice.
Section 43: Third-Party Links
53. Do you endorse or take responsibility for content on third-party websites linked from your platform?
We do not endorse or take responsibility for the content on third-party websites linked from our platform. These links are provided for informational purposes only. Please review the terms and policies of third-party websites before engaging with their content or services.
Section 44: Data Security
54. How do you protect my payment and personal information?
We prioritize data security and employ industry-standard encryption and security measures to protect your payment and personal information. Our payment processing partners adhere to strict security standards to safeguard your financial data.
Section 45: Privacy and Data Usage
55. Can I opt out of receiving marketing communications and promotional emails?
Yes, you can typically opt out of receiving marketing communications and promotional emails by adjusting your communication preferences in your account settings or by following the unsubscribe instructions provided in our emails.
56. Do you sell or share my personal information with third parties?
We value your privacy and do not sell your personal information to third parties. However, we may share your information with trusted service providers for purposes such as order processing and delivery. Please review our Privacy Policy for more details on data usage and sharing practices.
Section 46: Account Deactivation and Closure
57. How can I deactivate or close my account?
If you wish to deactivate or close your account, please contact our customer support team [customer support email: support@flowerbasket.co.in / phone: 9900002453]. They will guide you through the process and provide any necessary instructions. Deactivation and closure may have specific implications for active orders and data retention, which will be explained during the process.
