Effective Date: [14/09/2023]

Flower Basket is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information when you visit our website or use our services:

a. Personal Information:

• Contact Information: Your name, email address, phone number, and postal address.
• Payment Information: Payment card details, billing address, and payment history.
• Account Information: Username, password, and account preferences.

b. Transaction Information:

• Details about your purchases, including order history, products, and delivery information.

c. User-Generated Content:

• Reviews, comments, or other content you provide on our website or through our services.

d. Device and Usage Information:

• IP address, browser type, device information, operating system, and website usage data.

2. How We Use Your Information

We use your personal information for the following purposes:

a. Order Processing and Fulfillment:

• To process and fulfill your orders, including delivery, payment processing, and order confirmation.

b. Customer Support:

• To respond to your inquiries, provide customer support, and address your concerns.

c. Account Management:

• To manage your account, preferences, and personalized settings.

d. Marketing and Communications:

• To send promotional offers, updates, newsletters, and marketing communications with your consent. You can opt out of these communications at any time.

e. Website Improvement:

• To analyze website usage, improve our website, and enhance the user experience.

f. Legal and Compliance:

• To comply with legal obligations, resolve disputes, and enforce our terms and policies.

3. Information Sharing and Disclosure

We may share your information with the following parties under certain circumstances:

a. Service Providers:

• We may share your information with third-party service providers who assist us in providing our services, such as payment processors, delivery companies, and marketing platforms.

b. Legal Compliance:

• We may disclose your information to comply with legal requirements, protect our rights, or respond to lawful requests from authorities.

c. Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Your Choices

You have the following choices regarding your personal information:

a. Account Information:

• You can update or correct your account information by logging into your account.

b. Marketing Communications:

• You can opt out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.

c. Cookies and Tracking:

• You can manage cookies and tracking preferences through your browser settings. However, disabling certain cookies may affect your website experience.

5. Security Measures

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or alteration. We use industry-standard security measures, including encryption and secure socket layer (SSL) technology.

6. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that a child has provided us with their personal information, please contact us, and we will take appropriate steps to delete the information.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated policy on our website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [Contact Information].

9. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your browsing and interaction with our website. Cookies are small text files that are stored on your device when you visit a website. These technologies allow us to:

• Customize your online experience by remembering your preferences.
• Analyze website traffic and user behavior to improve our services.
• Provide targeted advertising based on your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality and user experience of our website.

10. Links to External Websites

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit through our links.

11. Consent

By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

12. Grievance Officer

Reiterate the contact information for the designated grievance officer for privacy-related concerns.